Customer quality performance data analysis – monitor and analysis Regular check and monitor performance in customer portal and maintain the accuracy in internal peer system / tools. Lead resolution of customer quality issues with Cisco products, reactively and proactively by coordinating with Product Quality, Engineering, Supply Chain, Customer Experience and Sales teams Proactively analyze and observe Cisco product quality within customer’s network Take initiative to identify initiatives related to customer quality improvements. Apply Six Sigma methodologies and lead implementation of these improvements across partners and functions. Contribute to redefining Customer Quality Success engagement models and strategy to better align with changing customer and business environments. Prepare data-driven business insights in collaboration with individual contributors and present data-driven business reviews to senior leadership that result in corrective/preventive actions. Be accountable for Customer Quality Metrics stewardship, statistical data analyses, and Closed Loop Corrective Actions. Bring a customer approach and self-starter focus to work closely with a variety of internal partners to realize Cisco’s customer experience vision. echnical knowledge, communication, customer service, problem-solving abilities and analytical thinking skills. Technical expertise in hardware, software, networking and other computer-related systems helps technical support engineers diagnose and resolve computer problems effectively.
Qualifications: Good English in reading and writing, good oral English is preferred. Good communication skill with internal and external peers Good data analysis capability with Excel and good PPT. Self-motivated and could work under pressure. 3 years+ experience in manufacturing quality, electronics or automotive industry are preferred. More Good Reasons to Work for Visteon Focusing on the Future
